Shared Services Centers


With the aim of generating greater efficiency in your company through the Shared Services Centers, we invite you to know the benefits of opening a SSC in Colombia:

  • Cost reduction through the specialization of a single administrative team.
  • Centralization of efforts in the business core activities through the release of operational loads.
  • Standardization and simplification of administrative processes.
  • Control and centralization of company information at the regional level.

Some indicators that explain why Colombia is a prepared and high quality destination for the reception of Shared Service Centers, are:

  • Colombia has a wide network of universities, which are among the best in Latin America, according to the QS World University ranking 2018
  • Between 2001 and 2016, 2,121,474 students graduated from programs related to Shared Services Centers: Administration, Law, Public Accounting, Systems Engineering, Industrial Engineering, Economics, Electronic Engineering, Mechanical Engineering and Electrical Engineering; mainly of them in the city of Bogotá and in the departments of Antioquia and Valle del Cauca. (Labor Observatory - Ministry of Education)
  • The main reason to invest in the Shared Services Centers sector in Colombia is the availability and quality of human talent at low cost.
  • Colombia offers the possibility of having scalable operations, available in 6 metropolitan areas with more than one million inhabitants (Bogotá, Medellín, Cali, Barranquilla, Bucaramanga and Cartagena). (DANE)
  • Colombia has the second largest Spanish-speaking population in the world, ideal for centralizing voice operations for the rest of Latin America
  • Colombia has 10 underwater cables, turning it into one of the countries with the best connectivity, which allows it to provide excellent international connection, fast data transmission and stability. 98% of the municipalities in Colombia are connected to the world through optic fiber technology.
  • Colombia is located in the middle of the hemisphere's main commercial and financial centers; it has cultural affinity with many countries of the region, this is relevant to consolidate operations in the area. Additionally the country is in the middle of 5 time zones which facilitates the attention of consumers in different parts of the world.
  • Talking about connectivity, Colombia has 13 international airports and more than 1,000 direct weekly frequencies that connect the country with the world. Colombia is located less than six hours from the main cities of Latin America.

The above are some of the reasons why you should invest in Shared Services Centers in Colombia. Take a close look at these and other investment advantages to choose Colombia for your next project.

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Invest in Shared Services Centers 2016

Investment Opportunities

  • Installation of voice-BPO centers specialized in telemarketing, collection, sales, customer service and call centers that allow greater insertion to formal work, especially for the technical and technological workforce of the country.
  • Setting up non-voice-BPO centers focused on back office, outsourcing of financial and accounting services, human resources, shared services centers, logistic services and a 2nd level helpdesk which satisfies the business needs of the financial, logistics and oil sectors, among others.
  • Construction of outsourcing centers for engineering services, telemedicine, R + D + i, graphic design and business analytics, inasmuch as these are high added-value services demanded by different verticals in Colombia.
  • Development of BPO operations, taking advantage of the quality of graduated professionals in different regions of the country.
  • Installation of offshore platforms for attending external markets.


  • Antioquia
  • Atlántico
  • Bogota
  • Boyaca
  • Caldas
  • Quindio
  • Santander
  • Tolima
  • Valle del Cauca

Success Stories

  • Amazon: Recently opened a customer service center in Colombia to handle operations in Latin America in English, Spanish and Portuguese. The firm will operate from Bogotá and estimates the initial hiring of 600 professionals. It will become operational at the end of October 2018.

Advisers of Contact:

Juliana Gómez: This email address is being protected from spambots. You need JavaScript enabled to view it.


At PROCOLOMBIA we cater to international companies, large enterprises and foreign government agencies interested in investment in Colombia.

Due to the nature of our activities, we do not attend to individual or personal investment requirements.

We suggest you review our Frequently Asked Questions on Investment in Colombia before you send us your inquiries.

If you are a corporate investor, please fill out our contact form.

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