Investment in BPO (Outsourcing of Services)

Investment in Outsourcing of Services BPO


In 2017, A.T. Kearney – an international research and consulting firm – ratified Colombia as the 10th best global destination for the location of services, as a result of its financial attractiveness, talent and availability of human capital and business environment.

Here are some reasons explaining the opportunities in Colombia for the development of investment projects in the Service Outsourcing sector:

  • According to the Second National Survey of the Services Outsourcing Sector, it is expected that sales of the BPO sector in Colombia will exceed COP 8.7 trillion, during 2017, registering a growth of more than 6% in relation to the figure registered on the last year.
  • The Call Center industry in Colombia generated more than 225,000 jobs in 2016. (Great Integrated Household Survey - DANE)
  • In 2016, the main services offered by the Call Center industry were: customer service in Spanish, teleshopping and billing, portfolio and collection. (First National Study of the Service Outsourcing Sector)
  • Colombia has a wide network of universities, which are among the best in Latin America, according to the QS World University ranking 2018.
  • Between 2001 and 2016, 2,121,474 students graduated from programs related to outsourcing services; mainly in the departments of Bogotá, Antioquia and Valle del Cauca. (Labor Observatory - Ministry of Education)
  • The National Government, through the Productive Transformation Program (PTP), has designed a plan to strengthen the industry with an emphasis on high value-added activities through the formation of human capital, performance of business matchmaking forums and hiring sector characterization studies to assemble the best strategy.
  • The National Training Service (SENA in Colombia), as a government institution in charge of the technical training of people, educates Colombians for free in technical knowledge and various skills related to the needs of the industry. Software and services are relevant areas of training.


These are just some of the reasons to invest in business process outsourcing. We invite you to learn additional details about Colombia and why it is the perfect destination for your projects.

Download here:

pdfInvestment in Business Process Outsourcing 20166.41 MB

Investment Opportunities

  • Installation of voice-BPO centers specialized in telemarketing, collection, sales, customer service and call centers that allow greater insertion to formal work, especially for the technical and technological workforce of the country.
  • Setting up non-voice-BPO centers focused on back office, outsourcing of financial and accounting services, human resources, shared services centers, logistic services and a 2nd level helpdesk which satisfies the business needs of the financial, logistics and oil sectors, among others.
  • Construction of outsourcing centers for engineering services, telemedicine, R + D + i, graphic design and business analytics, inasmuch as these are high added-value services demanded by different verticals in Colombia.
  • Development of BPO operations, taking advantage of the quality of graduated professionals in different regions of the country
  • Installation of offshore platforms for attending external markets.


  • Antioquia
  • Atlántico
  • Bogotá
  • Boyacá
  • Caldas
  • Cundinamarca
  • Quindío
  • Risaralda
  • Santander
  • Valle del Cauca
  • Tolima

Success Stories

  • JOHNSON & JOHNSON: a US company, reinvested US $20 million in Colombia through the implementation of a process standardization and centralization program at the global level, which seeks to establish shared service centers in 4 countries (China, USA, Czech Republic, and Colombia)
    The finance, human resources, and procurement center was established in Bogotá and initially began with a forecast of 200 jobs to manage processes of the firm's subsidiaries in Latin America.
  • CONVERGYS: Colombian talent attractive to Convergys.
    Attracted by the strategic geographical location, culture, friendliness, level of education, and bilingualism, Convergys—a world leader in the call center industry—arrived in 2011 to take advantage of Colombian talent in customer service.
    In its six years of operations in Colombia, the multinational went from having 162 employees in 2012 to 2,500 in 2017.
    Convergys provides services to globally recognized companies in the medical, pharmaceutical, telecommunications, and technology areas.
    The director of Convergys Colombia, Rick Strub, highlights the support of the national government in the company's development, which has over 130,000 employees in offices throughout more than 150 countries, serving clients in more than 58 languages.
    "From day one, the support of the government and its institutions has been of utmost importance," Strub explains, assuring that their support has been crucial when receiving visits from various prospective clients, "informing us of Colombia's competitive advantages, especially in the city of Bogotá."
    The senior executive also highlights the support the company received in developing local market studies and contacts with other institutions, which they describe as key for making expansion decisions.
  • TOTVS: Brazilian multinacional Totvs in its second year growing alongside Colombia.
    According to the 2018 Radar Report,Totvs, one of the nine technolatinas in the region, is moving forward in its process of expansion and consolidation of operations in Colombia. After two years in Colombia, the Brazilian multinational currently provides business solutions such as information management systems and customer relations to the local market and neighboring countries Peru and Ecuador. The company works with business intelligence (BI) tools in the following sectors: agroindustry, construction and projects, manufacturing, maintenance, health, financial services, and logistics, among others.
    The Brazilian multinational recognizes the importance of Colombia's national market, listing it as one of the reasons to invest in Colombia, which it considers to have great potential for its economy and business environment.

Advisers of Contact for Regions:

  • Juliana Gómez: This email address is being protected from spambots. You need JavaScript enabled to view it.


In PROCOLOMBIA we attend to companies, legal persons and national entities and foreigners who are interested in the direct investment in Colombia.

For the nature of our activities, we do not attend to requirements of investment of natural persons.

We suggest you review our Frequently Asked Questions on Investment in Colombia before you send us your inquiries.

If You are a corporate investor, please fill out our contact form.

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